Mosaic One Clarity
Predict issues earlier, resolve faster and improve customer experience
Mosaic One Clarity helps service providers move from reactive troubleshooting to proactive assurance. Built on the REAL AI platform, it unifies network and subscriber data to deliver predictive insights, root cause analysis and guided actions across multi-vendor access and in home environments. Explainable intelligence shows why issues occur so CSRs, NOC engineers and field teams can act with confidence. Clarity integrates with existing workflows and complements Mosaic One Care and Operate, enabling fewer avoidable dispatches, shorter mean time to repair and higher first-time resolution without major infrastructure changes.
AI predictive maintenance
Detect early warning signs across access and in‑home networks, prioritise by subscriber impact and act before service degradation to reduce outages, callbacks and unnecessary truck rolls.
Root cause clarity
Pinpoint likely causes using deterministic reasoning that links symptoms and context, then present clear explanations so teams can resolve issues confidently and avoid repeat visits.
Proactive assurance
Continuously monitor for patterns and degradation, quantify subscriber impact and recommend next steps to transform reactive firefighting into planned, efficient operations.
Guided, governed actions
Follow step‑by‑step recommendations with built‑in approvals, execute safe actions like reboot or ticket updates and maintain full audit trails for compliance and accountability.
Natural language queries
Ask network health questions in plain language and receive sourced, contextual answers that link directly to detailed dashboards for faster decision‑making.
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