Mosaic One

Leapfrog incumbents with state-of-the-art gigabit technology, enabling both wholesale and retail business models to deliver gigabit services.

Primary

AI-Driven Intelligent SaaS, Actionable Intelligence

Mosaic One offers a cloud-based Software as a Service (SaaS) that aggregates information from management and orchestration platforms, broadband access and consumer in-home devices to deliver three portals: Care, Operate, and Promote.

Care
for Customer Success

View and resolve customer issues quickly from a single-view reducing costly escalations.

Operate
for Network Engineers

Monitor preemptive network alarms to allow issue resolution before service interruption.

Promote
for Marketers

Assess user behavior and customer insights to simplify and maximize marketing campaigns.

Mosaic One Care enables support teams to access a unified view of a customer’s experience and utilize actionable intelligence to resolve customer issues on the first call, improving satisfaction and reducing costly escalation.

Operate

Mosaic One Operate equips network engineering and maintenance teams with AI-driven insights to preemptively identify at-risk connections and alarms, reduce truck rolls, and minimize network downtime.

Promote

Mosaic One Promote empowers marketing teams to deliver the right campaign at the right time by providing customer insights, advanced filters, and marketing platform integrations.

Unified View, Simplified Management, Revenue-Realizing Solution

Mosaic One streamlines customer care, network operations, and marketing campaigns to safeguard customer loyalty and increase your bottom line through AI-driven insights and actionable intelligence.

20% Higher Monthly ARPU

36p Increase
in NPS

25% Lower
Churn

50% Reduced
Truck Rolls

50% Fewer
Support Calls

Success Stories from Mosaic One Customers

Totah Communications Manages an Everchanging Network with Ease

Totah Communications uses Mosaic One to maintain customer loyalty through quick call resolution and proactive network repairs to avoid costly disruptions – easily through Mosaic One’s single sign-on experience.

Trusted by Service Providers Globally to Deliver AMAZING BROADBAND EXPERIENCES

“We’ve been delivering reliable broadband services for several years. We needed a solution to maintain our quality of service while increasing capacity throughout our fiber network while improving our Wi-Fi service and subscribers’ experience in the home. ADTRAN’s Promote, Operate and Care intelligent SaaS applications will help us achieve our goals of offering differentiated broadband services and operational efficiency.”

Steve Bandy
General Manager, OzarksGo

Unlocking Your Network with Intelligent SaaS

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