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Leapfrog incumbents with state-of-the-art gigabit technology, enabling both wholesale and retail business models to deliver gigabit services.
Mosaic One offers a cloud-based Software as a Service (SaaS) that aggregates information from management and orchestration platforms, broadband access and consumer in-home devices to deliver three portals: Care, Operate, and Promote.
Carefor Customer Success
View and resolve customer issues quickly from a single-view reducing costly escalations.
Operatefor Network Engineers
Monitor preemptive network alarms to allow issue resolution before service interruption.
Promotefor Marketers
Assess user behavior and customer insights to simplify and maximize marketing campaigns.
One login to Mosaic One equips support teams, operators, network engineers, and marketers to quickly resolve customer issues, preempt impending network issues, and assess customer behavior to expertly guide their campaigns.
Mosaic One Care enables support teams to access a unified view of a customer’s experience and utilize actionable intelligence to resolve customer issues on the first call, improving satisfaction and reducing costly escalation.
Mosaic One Operate equips network engineering and maintenance teams with AI-driven insights to preemptively identify at-risk connections and alarms, reduce truck rolls, and minimize network downtime.
Mosaic One Promote empowers marketing teams to deliver the right campaign at the right time by providing customer insights, advanced filters, and marketing platform integrations.
Mosaic One streamlines customer care, network operations, and marketing campaigns to safeguard customer loyalty and increase your bottom line through AI-driven insights and actionable intelligence.
20% Higher Monthly ARPU
36p Increase in NPS
25% Lower Churn
50% Reduced Truck Rolls
50% Fewer Support Calls
Totah Communications uses Mosaic One to maintain customer loyalty through quick call resolution and proactive network repairs to avoid costly disruptions – easily through Mosaic One’s single sign-on experience.
“We’ve been delivering reliable broadband services for several years. We needed a solution to maintain our quality of service while increasing capacity throughout our fiber network while improving our Wi-Fi service and subscribers’ experience in the home. ADTRAN’s Promote, Operate and Care intelligent SaaS applications will help us achieve our goals of offering differentiated broadband services and operational efficiency.” Steve BandyGeneral Manager, OzarksGo
