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Mosaic Device Manager

Streamline multi-vendor, multi-technology CPE management

Manage multiple vendor and technology networks efficiently with Mosaic Device Manager, a powerful tool designed for service providers navigating a complex landscape of diverse vendors and technologies. As MSOs, telecommunications companies and WISPs adopt fiber networks, and FTTH providers leverage technologies like FWA and Gfast, the operational challenges multiply. Mosaic Device Manager streamlines management of customer premises equipment (CPE) across PON, DOCSIS, xDSL, fixed wireless and Gfast networks, adhering to BBF standards-based protocols. Mosaic Device Manager also automates device lifecycle management including firmware upgrades for over 1,000 device/firmware combinations through intuitive interfaces and flexible scripting. What’s more, Mosaic Device Manager equips CSRs with AI-powered tools and comprehensive analytics on subscriber, device and application usage trends, enabling effective issue resolution and proactive service enhancements.

Automate device lifecycle management

Ensure operational efficiency by automating device lifecycle management across all stages, including “zero-touch” provisioning, firmware upgrades, configuration changes and end-of-life (EoL) processes.

Empower CSRs with advanced diagnostic tools

Equip CSRs with real-time diagnostics and troubleshooting tools to address and resolve issues on the first call, significantly improving customer satisfaction.

Deliver a great in-home Wi-Fi experience

Simplify remote configuration, deployment and management of mesh Wi-Fi gateways (Wi-Fi 5, 6, 6E or 7) and grow a loyal subscriber base.

Streamline bulk operations

Boost operational efficiency with intuitive drag-and-drop functionality and flexible scripting options, streamlining bulk operations and reducing time and effort.

Leverage insights for business expansion

Gain actionable insights with comprehensive reports and analytics on subscriber, device and application usage trends to grow revenue by driving cross-sell and up-sell campaigns.

Do you need more information?

Contact our team