Amanda Halvorson moderates panel on practical AI for network operations and subscriber experience at NTCA Fall Conference 2026

• Speakers: Amanda Halvorson, senior director of business development at Adtran (moderator); Todd Jones, VP of revenue growth at TruVista; Russell Moore, GM and CEO at BBT; Milan Todorovic, VP of broadband network engineering at JSI
• Topics: From signal to action: How AI is transforming NOC and CX operations for rural broadband providers


• When: Monday, September 14, 1 p.m. CDT
• Where: NTCA Fall Conference 2026, Gaylord Opryland Resort & Convention Center, Nashville, Tennessee, USA https://www.ntca.org/learn/events/fall-conference

As rural broadband networks grow in scale and complexity, operators are looking for new ways to simplify operations and improve the subscriber experience. Correlating signals across the access network and in-home Wi-Fi environment can provide valuable insight into service issues, but turning that information into timely action remains a challenge for many providers. AI is emerging as a practical tool to help operations and customer service teams identify root causes faster, understand subscriber impact and respond more effectively.

In this panel discussion, Amanda Halvorson will moderate a conversation with Todd Jones of TruVista, Russell Moore of BBT and Milan Todorovic of JSI on how rural broadband providers are harnessing AI to transform network data into operational insight. The session will explore approaches for correlating signals across the access network and in-home Wi-Fi environment to guide teams toward the next best action. Panelists will discuss practical outcomes such as fewer unnecessary truck rolls, more targeted network maintenance and proactive outage notifications that keep subscribers informed before calling for support. Attendees will gain insight into how AI can improve operational efficiency, enhance customer experience and deliver measurable value today.