Smarter Wi-Fi for better subscriber experiences
AI-driven insights help you fix issues faster, cut support costs and keep customers happy
Network and in-home intelligence for better subscriber experiences
Fiber delivers the speed; Wi-Fi defines the in-home experience. Poor Wi-Fi drives up to 50% of support calls, yet limited visibility into root causes leaves providers stuck in reactive care.
Adtran’s AI-enabled managed Wi-Fi and subscriber insights solutions provide greater visibility and actionable insights by correlating in-home telemetry with broader access network data. This allows providers to quickly pinpoint causes, empower CSRs with the intelligence needed to remotely troubleshoot and resolve issues, streamline operations with automation, and proactively improve the subscriber experience.
At the core is Adtran’s Intellifi® managed Wi-Fi, a secure, open and flexible platform. Operators can deliver best-in-class Wi-Fi experiences, ensure end-to-end automation, and evolve toward an AI-driven future. Adtran’s solutions give operators the flexibility to scale services faster, reduce operational complexity and lower customer care costs – improving consistency, reliability and satisfaction for subscribers.
Optimize in-home Wi-Fi
Open, AI-assisted solutions that lower operational cost, drive subscriber satisfaction and unlock new revenue streams.
Better experience
Grow revenue
Featured technologies and products
Managed Wi-Fi
Intellifi®
Operator-focused AI-enabled solution to optimize and monetize managed Wi-Fi. Built on open, flexible and scalable architecture, Intellifi® enables operators to drive subscriber satisfaction, improve operational efficiency and unlock new revenue streams.
Mesh Wi-Fi gateways
Service delivery gateways (SDGs)
Complete portfolio of high-performance mesh Wi Fi 6/6E/7 gateways that deliver a premium experience for the multigigabit era. Adtran SDGs are built on open standards, designed to last, support multiple open platforms and deliver a lower TCO.
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CPE management
Mosaic Device Manager
Leveraging the BBF TR-069 protocol, Mosaic Device Manager streamlines multi-vendor, multi-technology device lifecycle management, empowering CSRs with AI-enabled diagnostic insights, simplifying managed Wi-Fi and automating bulk operations.
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Technology
Wi-Fi 7 overview
Unleash the power of fiber and XGS-PON with multigigabit speeds, ultra-low latency, enhanced reliability and seamless experiences throughout the home and beyond.
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Solution architecture
AI-driven experience management
Our solution aggregates real time and historical data from gateways, apps and support systems, correlating it with access alarms and fiber plant insights to reveal network wide trouble hotspots. AI then drives corrective actions across touchpoints and supports an experience management strategy.
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AI-driven experience management
An AI-driven experience strategy delivers measurable outcomes. With network-wide insights, providers can automate activations and enable self install via the app, cutting installation support costs and delivering excellent day-one experiences. When issues occur, CSRs are empowered with intelligent insights that help shorten call times and reduce repeat interactions. Remote resolution through Intellifi®’s virtual field technician avoids unnecessary truck rolls. In addition, network wide insights help streamline workflows, enhance network reliability and prevent recurring issues – delivering up to 20% operational savings.
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![Ben Connor]()
With Intellifi® managed Wi-Fi, we can diagnose issues remotely and resolve them faster, reducing truck rolls, improving efficiency and delivering a more consistent subscriber experience.
![Ben Connor]()
Ben ConnorVP of technology and network operations at Jackson County REMC
AI-assisted managed Wi-Fi
AI-driven visibility helps operators predict issues, resolve problems faster and scale managed Wi Fi operations with confidence.
