Amanda Halvorson explores proactive broadband outage communications in live webinar
Session will show how proactive outage notifications can reduce call volumes and give support teams a clearer view of network disruptions
- Speakers: Amanda Halvorson, senior director of business development at Adtran; Kevin Mitchell, VP of marketing and partnerships at GoCare
- Topics: From frustration to first-class customer service: Mastering broadband outage communications
- When: Tuesday, October 6, 2026, 1 p.m. CDT
- Where: Adtran/GoCare Webinar https://register.gotowebinar.com/register/4372581179338237790
For many broadband providers, customer support remains reactive, with subscriber calls often providing the first indication of a service disruption. Proactive outage communications can give subscribers timely information while reducing unnecessary calls to customer support. Coordinating network operations and support teams around a shared view of live outages can also help ensure that everyone has the same information when responding to an incident.
In this session, Amanda Halvorson and Kevin Mitchell will explore how broadband providers can use proactive outage notifications to improve outage communications and customer service. They will discuss how to set detection thresholds so alerts identify genuine network events rather than noise, as well as how to align support, dispatch and field technicians around a shared operational picture. Attendees will learn which metrics to establish before launch and how to measure the operational impact of proactive outage communications.