Ron Isom discusses applying Six Sigma to ISP operations at WISPAPALOOZA 2024
Panel debate will explore methodologies to enhance efficiency, reduce defects and improve customer satisfaction
- Speakers: Ron Isom, Adtran, Dan Siemon, Preseem; Josh Johnson, Fibersmith; Amanda Hofer, JSI
- Topics: Six Sigma for your ISP
- When: Monday, October 14, 2024, 8:30 a.m.
- Where: Master Monday Session, WISPAPALOOZA 2024, Paris and Horseshoe Hotels, Las Vegas, USA https://www.wispaevents.org/wispapalooza24/5328445
Efficient operations and high-quality service are essential for ISPs aiming to meet customer expectations and maintain competitiveness. Six Sigma methodologies offer a structured approach to identifying inefficiencies, reducing defects and enhancing overall process quality, ultimately leading to greater customer satisfaction and operational excellence.
In this session, Ron Isom and the panel will introduce the core principles of Six Sigma and provide practical techniques for applying these methods to ISP operations. Attendees will learn how to use data analysis, process improvement strategies and performance measurement tools specifically tailored for the ISP industry to achieve measurable improvements in service delivery.