Amanda Scherer explores enhancing CX through data-driven decisions at Logicom 2024
Session will uncover how employees can leverage data insights to improve the customer experience and reduce silos
- Speakers: Amanda Scherer, director, solutions marketing, Adtran
- Topics: Enhancing CX through data-driven decisions
- When: Tuesday, September 17, 10:45 a.m. CT
- Where: Logicom 2024, Coral Ballroom A & B, Miramar Beach, Florida, USA https://web.cvent.com/event/f42bc301-cae0-4bf6-8911-dec0aeb33d90
Businesses are constantly seeking new ways to elevate the customer experience (CX). While data has always been a crucial component in improving CX, the focus is shifting towards how employees across all roles can utilize this data more effectively. Teams can now leverage data-driven insights to become proactive and predictive, delivering a higher level of service and creating meaningful connections throughout the customer journey. Findings from leading CX experts highlight how mapping the employee’s role in the customer journey can drive transformative results.
In this session, Amanda Scherer will provide actionable insights on reducing silos between people and data, ultimately enhancing both employee and customer experiences. Attendees will leave equipped with unique data points and strategies to amplify CX while ensuring their teams are fully aligned with data-driven decisions.