Mosaic One Care
Mosaic One Care enables support teams to access a unified view of a customer’s experience and utilize actionable intelligence to resolve customer issues on the first call, improving satisfaction and reducing costly escalation.
Mosaic One
Mosaic One
AI-driven intelligent SaaS, actionable intelligence
Mosaic One offers a cloud-based software as a service (SaaS) that aggregates information from management and orchestration platforms, broadband access and consumer in-home devices to deliver three portals: Care, Operate and Promote.
Big view insights to unlock your network’s potential
One login to Mosaic One equips support teams, operators, network engineers and marketers to quickly resolve customer issues, pre-empt impending network issues and assess customer behavior to expertly guide their campaigns.
Mosaic One Operate
Mosaic One Operate equips network engineering and maintenance teams with AI-driven insights to pre-emptively identify at-risk connections and alarms, reduce truck rolls and minimize network downtime.
Mosaic One Promote
Mosaic One Promote empowers marketing teams to deliver the right campaign at the right time by providing customer insights, advanced filters and marketing platform integrations.
Unified view, simplified management, revenue-realizing solution
Mosaic One streamlines customer care, network operations and marketing campaigns to safeguard customer loyalty and increase your bottom line through AI-driven insights and actionable intelligence.
20% higher monthly ARPU
36p increase in NPS
25% lower churn
50% reduced truck rolls
50% fewer support calls
Success stories from Mosaic One customers
Totah Communications manages an ever-changing network with ease. It uses Mosaic One to maintain customer loyalty through quick call resolution and proactive network repairs, easily avoiding costly disruptions through Mosaic One’s single sign-on experience.