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Mosaic One

Mosaic One

AI-driven intelligent SaaS, actionable intelligence
Mosaic One offers a cloud-based software as a service (SaaS) that aggregates information from management and orchestration platforms, broadband access and consumer in-home devices to deliver three portals: Care, Operate and Promote.

Big view insights to unlock your network’s potential

One login to Mosaic One equips support teams, operators, network engineers and marketers to quickly resolve customer issues, pre-empt impending network issues and assess customer behavior to expertly guide their campaigns.

Mosaic One Care

Mosaic One Care enables support teams to access a unified view of a customer’s experience and utilize actionable intelligence to resolve customer issues on the first call, improving satisfaction and reducing costly escalation.

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Mosaic One Operate

Mosaic One Operate equips network engineering and maintenance teams with AI-driven insights to pre-emptively identify at-risk connections and alarms, reduce truck rolls and minimize network downtime.

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Mosaic One Promote

Mosaic One Promote empowers marketing teams to deliver the right campaign at the right time by providing customer insights, advanced filters and marketing platform integrations.

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Unified view, simplified management, revenue-realizing solution

Mosaic One streamlines customer care, network operations and marketing campaigns to safeguard customer loyalty and increase your bottom line through AI-driven insights and actionable intelligence.

20% higher monthly ARPU

36p increase in NPS

25% lower churn

50% reduced truck rolls

50% fewer support calls

Success stories from Mosaic One customers

Totah Communications manages an ever-changing network with ease. It uses Mosaic One to maintain customer loyalty through quick call resolution and proactive network repairs, easily avoiding costly disruptions through Mosaic One’s single sign-on experience.

Limited-time offer!* Request a quote and we’ll be in touch shortly.

*Applies to new customers. Requires a minimum commitment of Adtran SDGs. Offer valid until December 31, 2022.

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