Support Services

About our Support Services

Protect your investment and make the most of your Adtran solutions with our Support Services. Our services provide a peace of mind knowing that any issues will be identified, addressed, and rectified quickly.

Priority Support

Quick access to product support when you need it.

Advance Replacement

Reduces unplanned outages and support costs.

Software Maintenance

Guarantees you have access to the latest software updates and feature enhancements.

Management Systems Operations

We will maintain your Adtran Network Management Systems, guaranteeing the latest versions and renewal plans.

Support Services

Adtran strives to provide world-class product support to guarantee the success of our customers’ network needs. Our Enhanced and Total Network Care Programs provide access to our outstanding Product Support team who take the lead in maintaining network equipment and software.

Our plans offer coverage for Hardware Repair Service, Next Business Day (NBD) Replacements, and many other service offerings for a single annual fee. Through our Network Care Programs, service providers can expect to receive the maximum value for their Adtran solutions.

Enhanced Network Care


Hardware Repair Service

Product Technical Support Assistance

Outages by Phone 7x24, 1 Hour or Less Response Time

Non-Outages by Phone 6 Hour or Less Response Time

Software Maintenance – Access to Firmware Patches and Updates

2-$1,000 Vouchers for Training Classes

Total Network Care


Hardware Repair Service

Product Technical Support Assistance

Outages by Phone 7x24, 20 Min or Less Response Time

Non-Outages by Phone 4 Hour or Less Response Time

Software Maintenance – Access to Firmware Patches and Updates

4-$1,000 Vouchers for Training Classes

ProCare ensures you get the most out of your Adtran Business CPE solutions with ongoing access to technical support, after hours assistance, the latest software releases and patches, as well as hardware replacement.

Basic ProCare


4 Hours Adtran Technical Support SLA

 Access to Technical Support M-F, 7am-7pm CT

7x24x365 Emergency After Hours Support

Access to Software Releases and Patches

NBD Remote ProCare


1 Hour Adtran Technical Support SLA

NBD Hardware Replacement

Access to Technical Support M-F, 7am-7pm CT

7x24x365 Emergency After Hours Support

Access to Software Releases and Patches

Auto Configuration Backup by Request

Eligible for Discounted Remote Professional Services Vouchers (PSVs)

7x24x4 Remote ProCare


30 Minutes Adtran Technical Support SLA

4 Hour Hardware Replacement

Access to Technical Support M-F, 7am-7pm CT

7x24x365 Emergency After Hours Support

Access to Software Releases and Patches

Auto Configuration Backup by Request

Eligible for Discounted Remote Professional Services Vouchers (PSVs)

NBD Onsite ProCare


1 Hour Adtran Technical Support SLA

NBD Hardware Replacement with Onsite Tech

Access to Technical Support M-F, 7am-7pm CT

7x24x365 Emergency After Hours Support

Access to Software Releases and Patches

Auto Configuration Backup by Request

Eligible for Discounted Remote Professional Services Vouchers (PSVs)

7x24x4 Onsite ProCare


30 minutes Adtran Technical Support SLA

4 Hour Hardware Replacement with Onsite Tech

Access to Technical Support M-F, 7am-7pm CT

7x24x365 Emergency After Hours Support

Access to Software Releases and Patches

Auto Configuration Backup by Request

Eligible for Discounted Remote Professional Services Vouchers (PSVs)

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