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Protect your investment and make the most of your Adtran solutions with our Support Services. Our services provide a peace of mind knowing that any issues will be identified, addressed, and rectified quickly.
Quick access to product support when you need it.
Reduces unplanned outages and support costs.
Guarantees you have access to the latest software updates and feature enhancements.
We will maintain your Adtran Network Management Systems, guaranteeing the latest versions and renewal plans.
Adtran strives to provide world-class product support to guarantee the success of our customers’ network needs. Our Enhanced and Total Network Care Programs provide access to our outstanding Product Support team who take the lead in maintaining network equipment and software.
Our plans offer coverage for Hardware Repair Service, Next Business Day (NBD) Replacements, and many other service offerings for a single annual fee. Through our Network Care Programs, service providers can expect to receive the maximum value for their Adtran solutions.
Hardware Repair Service
Product Technical Support Assistance
Outages by Phone 7x24, 1 Hour or Less Response Time
Non-Outages by Phone 6 Hour or Less Response Time
Software Maintenance – Access to Firmware Patches and Updates
2-$1,000 Vouchers for Training Classes
Outages by Phone 7x24, 20 Min or Less Response Time
Non-Outages by Phone 4 Hour or Less Response Time
4-$1,000 Vouchers for Training Classes
ProCare ensures you get the most out of your Adtran Business CPE solutions with ongoing access to technical support, after hours assistance, the latest software releases and patches, as well as hardware replacement.
4 Hours Adtran Technical Support SLA
Access to Technical Support M-F, 7am-7pm CT
7x24x365 Emergency After Hours Support
Access to Software Releases and Patches
1 Hour Adtran Technical Support SLA
NBD Hardware Replacement
Auto Configuration Backup by Request
Eligible for Discounted Remote Professional Services Vouchers (PSVs)
30 Minutes Adtran Technical Support SLA
4 Hour Hardware Replacement
NBD Hardware Replacement with Onsite Tech
30 minutes Adtran Technical Support SLA
4 Hour Hardware Replacement with Onsite Tech
Complete the form below to have an Adtran rep connect with you on our Support Services.
