Subscribers need their service providers today more than ever to provide flawless connectivity, but the current environment presents a number of challenges in providing traditional support and onsite troubleshooting. Service providers can use this as an inflection point to transform the way they engage with the their subscribers by leveraging cloud tools that allow you to provide exceptional support from a distance and delight your customers by empowering them with convenient self-service tools. In this session we will outline how to enable this transformation as well as tips to provide a rock solid Wi-Fi experience which is at the core of any exceptional broadband service offering.