Mosaic Subscriber Suite
CUSTOMER EXPERIENCESUBSCRIBER INSIGHTDEVICE MANAGERHOME ANALYTICS
CUSTOMER EXPERIENCESUBSCRIBER INSIGHTDEVICE MANAGERDEVICE MANAGER & HOME ANALYTICS
Mosaic Home Analytics
Mosaic Home Analytics provides real-time and historical analysis of home network connectivity issues. It delivers recommended corrective actions for individual support agents and end users as well as networkwide health summaries and trends.
CUSTOMER PREMISE ANALYTICS
Quickly monitor connected clients and easily analyze the home Wi-Fi network.
Easily monitor channel utilization, check signal strength and perform network healing.
Use network and subscriber intelligence to improve operations and eliminate truck rolls.
Optimize the In-Home Wi-Fi Experience.
FIRST CALL RESOLUTION
Provide CSRs a better understanding of subscriber service calls and the recommendations they need to resolve Wi-Fi issues quickly, proactively eliminating the need for on-site visits.
Eliminates multi-system queries by providing CSRs a comprehensive single view of subscriber, network and device performance. Home Analytics delivers the most relevant insights into in-home Wi-Fi performance on a per subscriber basis, as well as across the entire Wi-Fi subscriber network.
REDUCE OPERATIONAL EXPENSES
Aggregated dashboards provide service engineers rich data that can be used to develop fixes and continuous technical improvements to the network, services, equipment and devices.
Home Analytics provides customer support representatives (CSRs) with a straightforward way to troubleshoot subscriber home networks. It provides operations teams advanced in-home Wi-Fi monitoring and optimization tools.In both instances, the overall goal of the system is to improve the home Wi-Fi customer experience and reduce the number of support calls.
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