My ADTRAN
Home Analytics.
The Way It Should Be.

Mosaic Home Analytics

Mosaic Home Analytics provides real-time and historical analysis of home network connectivity issues. It delivers recommended corrective actions for individual support agents and end users as well as networkwide health summaries and trends.

CUSTOMER PREMISE ANALYTICS

CUSTOMER PREMISE
ANALYTICS

Quickly monitor connected clients and easily analyze the home Wi-Fi network.

CUSTOMER PREMISE ANALYTICS

WI-FI
ANALYTICS

Easily monitor channel utilization, check signal strength and perform network healing.

REDUCE OPERATIONAL COSTS

REDUCE
OPERATIONAL COSTS

Use network and subscriber intelligence to improve operations and eliminate truck rolls.

Home Analytics

Optimize the In-Home Wi-Fi Experience.


Home Analytics

FIRST CALL RESOLUTION

FIRST CALL RESOLUTION

Provide CSRs a better understanding of subscriber service calls and the recommendations they need to resolve Wi-Fi issues quickly, proactively eliminating the need for on-site visits.


COMPREHENSIVE VISIBILITY

COMPREHENSIVE VISIBILITY

Eliminates multi-system queries by providing CSRs a comprehensive single view of subscriber, network and device performance. Home Analytics delivers the most relevant insights into in-home Wi-Fi performance on a per subscriber basis, as well as across the entire Wi-Fi subscriber network.


REDUCE OPERATIONAL EXPENSES

REDUCE OPERATIONAL EXPENSES

Aggregated dashboards provide service engineers rich data that can be used to develop fixes and continuous technical improvements to the network, services, equipment and devices.

Home Analytics

Home Analytics provides customer support representatives (CSRs) with a straightforward way to troubleshoot subscriber home networks. It provides operations teams advanced in-home Wi-Fi monitoring and optimization tools.

In both instances, the overall goal of the system is to improve the home Wi-Fi customer experience and reduce the number of support calls.

Resources


CONTACT US

Visit our Resources page, give us a call or send an email.

Contact Us