Mosaic Subscriber Suite
CUSTOMER EXPERIENCESUBSCRIBER INSIGHTDEVICE MANAGERHOME ANALYTICS
Mosaic Device Manager
Whether looking to simply manage firmware rollouts or integrate business systems to efficiently provide end-to-end provisioning of devices and subscribers, Mosaic Device Manager is a robust TR-069 ACS solution that meets service providers’ needs.
Remotely configure and monitor customer devices. Easily perform firmware control and remote troubleshooting.
Take advantage of rich data analytics to save cost, make effective business decisions and build in operational efficiencies.
Use network and subscriber intelligence to improve operations and eliminate truck rolls.
Device Manager is a robust TR-069 Auto-Configuration Server (ACS) management platform purpose-built to support a variety of functionalities, including auto-configuration and dynamic service provisioning, software/firmware imagemanagement, status and performance monitoring and diagnostics. Device Manager utilizes a secure cloud-based deployment model designed to be repeatable and portable; so regardless of a broadband operator’s geographical location or CPE management requirements, Device Manager scales with you.
Change Your Business with TR-069 Management.
REDUCE TRUCK ROLLS
With a clear view of the home network, customer support is able to fix subscriber issues with remote troubleshooting, increasing first call resolution and decreasing the need for truck rolls.
LOWER OPERATIONAL COSTS
Using Device Manager’s interactive reports engine to collect data from broadband and subscribers home networks, management can take advantage of rich data analytics to save costs, make effective business decisions and build in operational efficiencies.
CREATE NEW REVENUE STREAMS
Using this data, marketing teams can find additional revenue streams to help attract business through new or improved service offerings.
Change Your Business with TR-069 Management
20% improvement in first call resolution
30% reduction in call volume
50% increase in support desk productivity
Source: Based on research conducted by KTH Information and Communication Technology
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