Mosaic Customer Experience
A growing suite of innovative consumer services backed by unprecedented ISP controls to improve your business while delivering next-level experiences to your customers.
TURN KEY
SOLUTION
ISP and Consumer offering to deploy a full Smart Home Services platform.
FAST TIME
TO MARKET
45 days from contract to deployment.
CONTINUOUS
UPGRADES
New feature and service updates throughout the life of the product, all from the cloud.
FOR CONSUMERS
Smart Home Services Bundle
Deliver AI-driven whole-home Wi-Fi coverage, security to protect every device, guest access, parental controls, motion detection, and more.
Mobile App
The highly-rated and super intuitive Plume App gives customers unique insights to manage their own smart home network. Plume is installed in seconds with no technician visit necessary.
Hardware
The world’s fastest, iconically designed pods provide consistent Wi-Fi in every corner of the home. OpenSync™ open-source software readily integrates into ADTRAN’s CPE to connect to the Plume Cloud, and deliver the benefits of all the available consumer and ISP services.
FOR SERVICE PROVIDERS
Support Tools
We offer comprehensive and sophisticated tier 1 to tier 3 support tools to empower you to provide the highest levels of proactive service to your subscribers.
Data Insights
Rapidly gain an in-depth understanding of any subscriber’s home network and device-level usage patterns.
Mosaic Customer Experience
We enable ISPs to deliver unparalleled, proactive support and services from an open-source, cloud-based platform for greater adaptability, security, and updates at scale.
WHY PARTNER WITH ADTRAN?
Plume's services are proven to help ISPs reduce costs while increasing operational efficiency.
INCREASE MONTHLY ARPU
$15
REDUCE CALL RATES
50%
REDUCE TRUCK ROLLS
67%
IMPROVE NPS
60+
*Source: Total Cost of Ownership Study, Plume, 2020 - business improvements were compiled based on Tier-1 and Tier-2 ISPs deploying Plume’s Customer Experience Management Platform, including analyzing ISP call-in records for over 2 million customers over a 9-month period.
Superior In-Home Experience
There is a clear set of common problems faced by ISPs of all sizes in this ever-evolving Smart Home world–all of which are measurably addressed by our Customer Experience solution.
With ADTRAN, software-defined, cloud-based implementation is simple and infinitely scalable. This allows ISPs to bring an entire and growing suite of Smart Home Services to their customer base near instantaneously.
Want to Learn More?
Complete the form below to have an ADTRAN rep connect with you on Mosaic Customer Experience.
CONTACT US
Visit our Resources page, give us a call or send an email.