My ADTRAN
Maintenance.
The Way It Should Be.

Maintenance Services

Protect your investment and make the most of your ADTRAN solutions with our Maintenance Network Care Plan. Our services provide a peace of mind knowing that any issues will be identified, addressed, and rectified quickly.

Priority Support & Advanced Replacement

PRIORITY SUPPORT
AND REPLACEMENT

Quick access to product support when you need it. Reduces unplanned support costs.

Software Maintenance

SOFTWARE
MAINTENANCE

Guarantees you have access to the latest software updates and feature enhancements.

Advanced Training

ADVANCED
TRAINING

Develop inter-company skills to efficiently rollout, install, manage, and maintain your network.

Installation, Test, and Turn-Up

NETWORK
UPGRADES

Let our expert engineers take the lead maintaining your ADTRAN network equipment and software.

Maintenance Services

ADTRAN strives to provide world-class product support to guarantee the success of our customers’ network needs. Our Enhanced and Total Network Care Programs provide access to our outstanding Product Support team who take the lead in maintaining network equipment and software.

Our plans offer coverage for Hardware Repair Service, Next Business Day (NBD) Replacements, and many other service offerings for a single annual fee. Through our Network Care Programs, service providers can expect to receive the maximum value for their ADTRAN solutions.

  • Enhanced
    Network Care
  • Hardware Repair Service
  •  
  • Product Technical Support Assistance
  • Outages by Phone 7x24, 1 Hour or Less Response Time
  • Non-Outages by Phone 6 Hour or Less Response Time
  • Software Maintenance – Access to Firmware Patches and Updates
  • 2-$1,000 Vouchers for Training Classes
  • Total
    Network Care
  • Hardware Repair Service
  • NBD Advanced Replacement
  • Product Technical Support Assistance
  • Outages by Phone 7x24, 20 Min or Less Response Time
  • Non-Outages by Phone 4 Hour or Less Response Time
  • Software Maintenance – Access to Firmware Patches and Updates
  • 4-$1,000 Vouchers for Training Classes

ProCare ensures you get the most out of your ADTRAN Business CPE solutions with ongoing access to technical support, after hours assistance, the latest software releases and patches, as well as hardware replacement.

  • Basic
    ProCare
  • 4 Hours ADTRAN Technical Support SLA
  •  

     
  • Access to Technical Support M-F, 7am-7pm CT
  • 7x24x365 Emergency After Hours Support
  • Access to Software Releases and Patches

  •  

  •  
     
  • NBD Remote
    ProCare
  • 1 Hour ADTRAN Technical Support SLA
  • NBD Hardware Replacement
     
  • Access to Technical Support M-F, 7am-7pm CT
  • 7x24x365 Emergency After Hours Support
  • Access to Software Releases and Patches
  • Auto Configuration Backup by Request
  • Eligible for Discounted Remote Professional Services Vouchers (PSVs)
  • 7x24x4 Remote
    ProCare
  • 30 Minutes ADTRAN Technical Support SLA
  • 4 Hour Hardware Replacement
     
  • Access to Technical Support M-F, 7am-7pm CT
  • 7x24x365 Emergency After Hours Support
  • Access to Software Releases and Patches
  • Auto Configuration Backup by Request
  • Eligible for Discounted Remote Professional Services Vouchers (PSVs)
  • NBD Onsite
    ProCare
  • 1 Hour ADTRAN Technical Support SLA
  • NBD Hardware Replacement with Onsite Tech
  • Access to Technical Support M-F, 7am-7pm CT
  • 7x24x365 Emergency After Hours Support
  • Access to Software Releases and Patches
  • Auto Configuration Backup by Request
  • Eligible for Discounted Remote Professional Services Vouchers (PSVs)
  • 7x24x4 Onsite
    ProCare
  • 30 minutes ADTRAN Technical Support SLA
  • 4 Hour Hardware Replacement with Onsite Tech
  • Access to Technical Support M-F, 7am-7pm CT
  • 7x24x365 Emergency After Hours Support
  • Access to Software Releases and Patches
  • Auto Configuration Backup by Request
  • Eligible for Discounted Remote Professional Services Vouchers (PSVs)

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Resources


  • All
  • Brochures
  • Description Of Services
  • Fliers
  • Overviews
  • Program Comparison
  • Solution Briefs
  • Warranty

Want to Learn More?

Visit our Resources page, give us a call or send an email.