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ACES MaintenanceACES offers five different maintenance programs ranging from five days-a-week, eight hours-a-day and next business day equipment replacement to seven days-a-week, twenty-four hours-a-day and equipment replacement within four hours of notification.
| Maintenance Services | ADTRAN ACES 5x8xNBD features a 30-minute telephone response from time of customer call Monday-Friday 8:00 am - 5:00 pm (customer location time); Delivery of replacement unit and remote technical support during the next business day (NBD), Monday-Friday, upon verification of hardware failure or problem. Excludes holidays and weekends. Available in 1-year, 3-year, and 5-year terms. | ADTRAN ACES 5x8xNBD - On-Site features 30-minute telephone response from time of customer call Monday-Friday 8:00 am - 5:00 pm (customer location time); on-site ADTRAN representative and replacement unit during the NBD, Monday-Friday, upon verification of hardware failure. Excludes holidays and weekends. Available in 1-year, 3-year, and 5-year terms. | ADTRAN ACES 7x24x4 - Same Day features 30-minute phone response from time of customer call, 7 days a week, 24 hours a day; remote technical support with delivery of replacement unit occurring within 4 hours of verification of hardware failure. Available in 1-year, 3-year, and 5-year terms. | ADTRAN ACES 5x8x4 - Same Day - On-Site features 30-minute telephone response from time of customer call Monday-Friday 8:00 am - 5:00 pm (customer location time); On-site ADTRAN representative and replacement unit within 4 hours of verification of hardware failure, Monday-Friday 8:00 am - 5:00 pm (customer location time). Excludes holidays and weekends. | ADTRAN ACES 7x24x4 - Same Day - On Site features 30-minute phone response from time of customer call, seven days a week, 24 hours a day. Includes on-site ADTRAN representative and replacement unit within 4 hours of verification of hardware failure. Available in 1-year, 3-year, and 5-year terms. | | * Hourly rate for non-contracted on-site support during normal business hours can also be used to bill travel time. Does not include any applicable freight charges for equipment dispatched under emergency circumstances. |
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