ACES BCS Maintenance

For ADTRAN's Business Communication Server (BCS), ACES delivers several maintenance programs ranging from five days-a-week, eight hours-a-day and next business day equipment replacement to seven days-a-week, twenty-four hours-a-day and equipment replacement within four hours of notification. BCS maintenance also provides access to the latest UC software updates and includes configuration management for the NetVanta 7000. ACES will perform configuration file back-ups to ensure quick service restoration should a problem arise. 

Maintenance Services

ADTRAN ACES 5x8xNBD features a 30-minute telephone response from time of customer call Monday-Friday 8:00 am - 5:00 pm (customer location time); Delivery of replacement unit and remote technical support during the next business day (NBD), Monday-Friday, upon verification of hardware failure or problem. Excludes holidays and weekends. Available in 1-year, 3-year, and 5-year terms.

ADTRAN ACES 5x8xNBD - On-Site features 30-minute telephone response from time of customer call Monday-Friday 8:00 am - 5:00 pm (customer location time); on-site ADTRAN representative and replacement unit during the NBD, Monday-Friday, upon verification of hardware failure. Excludes holidays and weekends. Available in 1-year, 3-year, and 5-year terms.

ADTRAN ACES 7x24x4 - Same Day features 30-minute phone response from time of customer call, 7 days a week, 24 hours a day; remote technical support with delivery of replacement unit occurring within 4 hours of verification of hardware failure. Available in 1-year, 3-year, and 5-year terms.

ADTRAN ACES 5x8x4 - Same Day - On-Site features 30-minute telephone response from time of customer call Monday-Friday 8:00 am - 5:00 pm (customer location time); On-site ADTRAN representative and replacement unit within 4 hours of verification of hardware failure, Monday-Friday 8:00 am - 5:00 pm (customer location time). Excludes holidays and weekends.

ADTRAN ACES 7x24x4 - Same Day - On Site features 30-minute phone response from time of customer call, seven days a week, 24 hours a day. Includes on-site ADTRAN representative and replacement unit within 4 hours of verification of hardware failure. Available in 1-year, 3-year, and 5-year terms.