Software Assurance Program

ADTRAN's NetVanta UC Software Assurance (SA) is a comprehensive maintenance offering that helps you get the most out of your NetVanta UC software investment. The program provides the following benefits:

• Software Update: Provides you with the latest software updates and patches for your NetVanta UC software.
• Problem Resolution Assistance: Provides access to ADTRAN's industry leading technical support for troubleshooting and problem resolution.

Software Update

Software Updates are designed to protect your investment in NetVanta UC software by providing you with access to the latest features and functionality and to provide you with access to timely problem resolutions.

ADTRAN is always making software innovations to improve how customers work and live. You can get access to new software that is released during the term of your Software Assurance coverage—at no additional charge to your organization. Knowing that you can plan for the next software release makes forecasting more predictable, simplifies the procurement process, and allows your company to deploy the technology when it is needed.

Problem Resolution Assistance

Problem Resolution Assistance is designed to help your IT and Telecom staff reduce downtime for problem resolution, which can lower support costs and free up IT resources to deploy additional projects.

Problem Resolution provides phone, web, and email access to ADTRAN Technical Support Monday-Friday, 7:00 AM to 7:00 PM CST and after hours support for service effecting emergencies. This comprehensive support offering helps give you the peace of mind of a direct connection to ADTRAN support when a need arises for your NetVanta UC product.