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ACES (ADTRAN Custom Extended Services)
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ACES is a comprehensive and flexible installation and maintenance service program designed to protect your network from unnecessary downtime. With ACES protection, if something goes wrong with the ADTRAN equipment, you can design the appropriate level of support from fully trained, ready-to-assist technical experts.
With ACES, you can customize coverage to supplement your own services program to meet your customer's needs. You can protect new or existing ADTRAN equipment in the network, at host or remote locations.
If you need help with a solution or other sales support, please call the ACES Help Desk at 888-874-ACES or Click Here to contact an ACES Sales Representative.
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Description |
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ACES 5x8xNBD (1 & 3 year available)
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30 minute phone response; next business day delivery of replacement parts, available Monday - Friday 8 a.m. - 5 p.m. (local time) |
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ACES 7x24x4 (1 & 3 year available)
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30 minute phone response, 4 hour delivery of replacement parts, available 24 hours a day, 7 days a week |
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ACES SITE 5x8x4 (1 & 3 year available)
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30 minute phone response, 4 business hours on site replacement of failed parts by ADTRAN representative, available Monday - Friday 8 a.m. - 5 p.m. (local time) |
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ACES SITE 7x24x4 (1 & 3 year available)
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30 minute phone response, 4 hour on site replacement of failed parts by ADTRAN represenative, available 24 hours a day, 7 days a week |
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ACES SITE 5x8xNBD (1 & 3 year available)
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30 minute phone response, next business day replacement of failed parts by ADTRAN representative, available Monday - Friday 8 a.m. - 5 p.m. (local time) |
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ACES ON-SITE INSTALLATION
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ACES Technician On-Site for Installation |
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ACES REMOTE INSTALLATION SUPPORT
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ACES Remote telephone support of customer installation |
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ACES TIME & MATERIALS
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Hourly rate for non-contracted on site support during normal business hours, can also be used to bill travel time. |
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